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PHOENIX/PREFERENCE Release Support Policy

SumTotal will provide full technical support for the current release and one release back. Older releases will receive limited support(**) . Clients on a release no longer fully supported due to the General Availability (GA) of a new release will be given a six-month grace period to upgrade to a fully supported release.

PHOENIX and PREFERENCE Release Status
and Support Policy

Release

(Release Date)

Support Status

All known z/OS Releases
 Note 1

 OS/390 Releases
Note 2

All known CICS TS Releases

All known IMS Releases

Note 6
8.0
(October 31, 2008)		 Fully
supported		 Fully
supported		 Fully
supported
Note 7		 Fully
supported

7.9.1

(March 2005)

Fully
supported

 Fully
supported

Fully supported   Note 3

Fully supported

7.9.0

(January 2004)

Fully
supported

 Fully
supported

Fully supported
Note 4

Fully supported

7.8.0 and earlier (*)

(Sept 2001)

Limited supported (**)

Limited supported (**)

Limited supported (**)
  Note 5

Limited supported (**)

Note (*)  On May 1, 2009 release 7.8.0 moved to Limited support status.

Note (**) Limited support means that product questions will be answered. However, if the client issue requires a new fix to the software, then the client will have to upgrade to a fully supported release. New fixes are only created for fully supported product releases.

 		  

PHOENIX/PREFERENCE v. 8.0 WebcastNEW! View the slides from the Release 8.0 Webcast.

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